A Note on Shipping & Lead Times

Standard in-stock orders ship within 1-3 business days, with delivery taking an additional 2-7 business days.

Custom & Built-to-Order Helmets: Custom helmets and helmets that are currently out of stock are built-to-order. Please allow up to 4-5 weeks for these orders to ship.

How to Get Help

Returns, Warranty & Shipping Claims

Our portal is the fastest way to handle all returns, exchanges, warranty claims, shipping claims, and product registrations.

Start a Return or Claim

Instant Answers

Where is my order?

Log in to view your order history and status.

 Frequently Asked Questions

Find answers to common questions.

For Specific Inquiries

  • Team or B2B Sales

    For all new team, B2B, or direct sales inquiries, please use our dedicated Team & Business contact form.

  • Replacement Parts

    Please check our website first for available replacement parts. If you cannot find the part you need, please use our contact form for assistance.

    Note: Internal parts are covered under our 1-year warranty.

  • Change or Cancel a vicis.com Order

    To request a change or cancellation for an order placed on Vicis.com, please use our contact form immediately. We will do our best to accommodate your request before the order ships.

  • Purchased From Another Retailer

    For items not bought on Vicis.com, please use our contact form for assistance.

  • Existing Team, B2B, or Direct Orders

    For support with an existing order placed through one of the channels below, please email our team.

    • The MyTeamSchutt portal
    • The online B2B portal
    • Directly with a sales representative

    Email: customerservice@certorsports.com

Still Need Help?

If you've explored the options above and still need help, please fill out the form below to reach our team.