CUSTOMER SUPPORT
SHIPPING POLICY
FREE SHIPPING
Orders over $100 will receive free Economy shipping when shipping to the contiguous United States. Exclusions apply to Hawaii and Alaska where free shipping will not be offered, regardless of order total.
EXPEDITED SHIPPING
We do not offer expedited shipping of any kind. The only shipping rates we offer on our site are economy, ground, and home delivery, all of which are equivalent to standard shipping speed.
NON-UNITED STATES SHIPPING
VICIS offers direct shipping to Canada and Mexico. Taxes, duties, and shipping will be added at checkout.
HELMET POLICY
RETURNS & EXCHANGES
All returns or exchanges of VICIS products must be within 30 days from the date of shipment and product must be in new condition, and cannot have been worn in play. Except for warranty claims related to defects in materials or workmanship, no returns will be accepted for custom painted or finished helmets or facemasks. If you placed your order directly with VICIS over the phone, please contact us and a Customer Service representative will respond with a Return Authorization Number and directions on how to return your order. VICIS is not responsible for return freight on product unless it is found to be defective. VICIS is not liable for lost packages. Once your return is received, a credit will be issued (if warranted) within 30 business days. Please allow one billing cycle for credit card refunds to appear on your credit card statement.
For any questions or for expedited turn around on product exchange or warranty replacement, please contact VICIS Customer Support.
For any questions or for expedited turn around on product exchange or warranty replacement, please contact VICIS Customer Support.
ORDER CANCELLATION & ORDER ADJUSTMENTS
You may cancel your order and receive a full refund of the purchase price, or adjust the your helmet configuration specifications, if requested within 48 hours of initial order date. Please contact VICIS Customer Support to request a cancellation.
APPAREL AND ACCESSORIES POLICY
If you are not completely satisfied with your purchase, you may return the item(s) within 30 calendar days of receipt for an exchange or refund to your original payment method. All item(s) must be returned by mail in their original condition, (unworn, unwashed, and unaltered) in the original polybag.
U.S. RETURNS AND EXCHANGES
To return or exchange merchandise within the U.S., please go to the webpage below:
https://vicis.com/apps/redo/returns-portal/login
Upon receipt of your package, we will process your refund and notify you via email.
Please allow approximately 1-2 weeks for processing. Additional delays may occur.
A refund will be credited to your original method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Upon receipt of your package, we will process your refund and notify you via email.
Please allow approximately 1-2 weeks for processing. Additional delays may occur.
A refund will be credited to your original method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.