We received a helmet with some factory defects. I was concerned reading reviews stating there were issues with customer service. I’m happy to report that after speaking with Tyler, and communicating via email with the customer service team, they replaced our helmet on record time and allowed us to keep the other helmet until the replacement arrived. This helmet was purchased by my son who saved up his own money to purchase. We were impressed with the presentation he made regarding the safety of your product and would recommend your company to any one who asks. Thank you for taking care of our issue promptly and allowing our son to start his season with the safest helmet.